Frequently Asked Questions

Q1. How long will it take to receive my order?

We strive to ship orders within 4-5 business days. Delivery times vary depending on your location. You can find estimated delivery timelines on our Delivery Information page.

Q2. What payment methods do you accept?

We accept RTGS/NEFT as primary payment methods. Additionally, we offer UPI as a convenient and secure alternative.

Q3. What is your return policy?

We follow a No Return and No Refund Policy, except in cases where the material dispatched is of substandard quality.

Q4. How can I contact your customer support?

Our customer support team is available to assist you during business hours. You can reach us via email at admin@vardan.org or find our contact details on the Contact Us page.

Q5. Do you offer any discounts or promotions?

Yes, we periodically run discounts and promotional offers to provide our customers with the best value. Stay updated by subscribing to our newsletter or following us on social media.

Q6. Can I track my order?

Yes, once your order has been dispatched, we will send a DCR (Dispatch Confirmation Receipt) via email or SMS. You can use this number to track your shipment on our website.

Q7. Do you offer international shipping?

Currently, we ship only within India. However, we are working on expanding our shipping services to include international deliveries in the near future.

Q8. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. We will assist you in arranging a replacement or refund, subject to our return policy.

Q9. Can I cancel or modify my order after placing it?

To request order modifications or cancellations, please contact our Admin Office at the earliest. We will review your request and assist accordingly.

Q10. Do you offer Cash on Delivery (COD)?

No, we currently do not offer a Cash on Delivery (COD) option.

Q11. How do I apply a coupon or discount code?

You can apply a coupon or discount code during checkout. Simply enter the code in the designated field and click "Apply" to see the discount reflected in your order total.

Q12. What are your customer support business hours?

Our customer support team is available from 10:00 AM to 6:00 PM, Monday to Saturday (excluding Sundays).

Q13. Do you offer gift wrapping or personalized messages?

No, we do not offer gift wrapping or personalized message services at this time.

Q14. What are your shipping charges?

Shipping charges vary based on your location and order value. Detailed information on shipping costs can be found on our Shipping Policy page.

Q15. Can I exchange an item instead of returning it?

No, we do not offer exchanges at this time.